warranty

Warranty Information

Committed to customer satisfaction

The craftsmanship and care used to build every Sleep In mattress and foundation allow us to offer a limited warranty against defects in workmanship and/or materials (other than fabric handles or tufting rosettes, if featured on the mattress).

Any and all implied warranties on this product, including any implied warranty of merchantability or fitness for a particular purpose shall not exceed in duration the term of this limited warranty, which begins with the date of purchase by the consumer. The service terms stated in this warranty shall be the consumer's sole and exclusive remedy in the event of product failure during the warranty period. Sleep In Mattress Inc. shall not be liable for incidental or consequential damages arising out of the use of this product or inability to use this product, or for the breach of this or any other express or implied warranty.

This warranty is valid only if the mattress is purchased with matching box spring and does not include cover. If identical materials are not available at time of repair or replacement, Sleep In Mattress Inc. reserves the right to substitute materials of equal quality.

The warranty only extends to the original purchaser and the following information is required to obtain service under this warranty:

    Proof of purchase with date

    Place of purchase

    Purchase price

If you believe your mattress is defective, please contact the retailer from which you purchased your sleep set. Any and all implied warranties for this product shall not exceed in duration the term of this limited warranty. Sleep In Mattress Inc. is not responsible for any incidental or consequential damage resulting from product defect.

What does the warranty cover?

The warranty on Sleep In Mattress is applicable to manufacturing defects only.

    Coils or wires that are loose or broken.

    Coils or wires that rip through the fabric.

    Body Indentations of 1 ¾” or greater.

Sleep In Mattress reserves the right to substitute material of equal value. You are responsible for transportation cost. The warranty does not cover products found to be in unsanitary conditions or when the product failure is due to causes other than defective materials or workmanship.

If the Sleep In Mattress product purchased is no longer being manufactured, the current retail price will be determined by Sleep In Mattress from a comparable product. Sleep In Mattress Inc. has the sole discretion to determine which current retail price will be used.



If you discover a defect in your new mattress or foundation, simply contact the retail store where you purchased your sleep set.

If a defect occurs during the warranty period, WE will repair or replace ( at our option) the defective mattress and/or foundation within a reasonable period or time.

In order for this limited warranty to be valid you must: 1. Be the original consumer purchaser, and have purchased the sleep set from one of our authorized dealers in Canada. 2. Provide or copy of the original store receipt. 3. Provide the law tag label from the defective product. If identical materials are not available at the time of product service, We reserve the right to substitute material of equal. You must pay transportation costs for the product to and from the store or the factory as applicable.

We reserve the right to refuse service and invalidate this warranty when, upon inspection, the sleep set is found to be in an unsanitary condition (stains or odour) or when the product failure is due to causes other than defective workmanship or materials. Please refer to the "Do's & Don't's of Bedding Care" section of this brochure for proper sleep set care.

ITEMS COVERED MATTRESS

  • • Coils or wires that are loose, or broken
  • • Coils or wires that protrude or rip through the fabric
  • • Surface indentations or 1.5' or greater.
  • • 6Wheel frame illustration.
  • • Sagging: Your mattress must be continuously supported by a matching foundation or equivalent with appropriate frame. The frame should include a centre support with leg. (See illustration of bed frame)

FOUNDATION

  • • Loose or broken foundation wire.

ITEMS NOT COVERED

  • • Transportation costs. I Body silhouettes or impressions are a natural and expected occurrence in all soft or plush mattresses. Impression of less than 1.3' are within design tolerances.
  • • Mattress fabric (including stains, soiling or burns),
  • • Border wires (which run along the perimeter and foundation), bent due to moving or bending the sleep set.
  • • Loose thread in the quilt 8r edge tape.
  • • Structural damage from using an improper bed frame. This warranty applies to double, queen and king size mattress or foundation only if used on an appropriate frame with such abuse will void your warranty.
  • • Clearance bedding sold "as is' and floor models.
  • • Mattress damage due to an inappropriate foundation. Your mattress is designed for full performance only when matched with appropriate foundation as part of a total sleep set.
  • • Sheet fit.
  • • The comfort level hardness softness) of your mattress is not a warranty issue.

MAXIMIZE THE COMFORT LIFE OF YOUR NEW SLEEP SET

Body impressions are a normal occurrence in a new mattress and indicate that the comfort layers are conforming to your body. A frequent rotation schedule will minimize these impressions and maximize the comfort life of your mattress. If your mattress is one sided model, it will not be necessary to flip (rotate and change mattress position). Your mattress will still require positional rotating once a month for the first 6 months, then every 2-3 months for even wear, Two sided mattresses require flipping over and rotating on an alternating schedule every month for the first 6 months and then alternating every 2.3 months.

IMPORTANT SAFETY MESSAGE

Fires can occur if the mattress, foundation or bedding comes into contact with an open flame, such as match, lighter or candle. When ignited some mattress filling materials can burn rapidly and emit hazardous gases.